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The Institute for Community Alliances provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Available Positions
MO - HMIS Coordinated Entry System (CES) Coordinator
The Institute for Community Alliances (ICA) is nonprofit organization and a national leader in the administration of Homeless Management Information Systems (HMIS). ICA has administered Missouri's HMIS since 2014. Missouri’s HMIS is a web-based database used to collect data on households experiencing or at risk of homelessness to report to funders, evaluate and inform community- and state-wide responses to homelessness, connect people experiencing homelessness with housing and services, and support research and advocacy efforts. The Coordinated Entry System (CES) is a regionally coordinated system of care used to connect individuals and families experiencing homelessness with opportunities for housing. Under the direction of the HMIS Manager, and in cooperation with other ICA team members, the Coordinated Entry System (CES) Coordinator is responsible for providing project-based technical support to homeless service agencies and database end users that use the HMIS. The CES Coordinator will also work with the Missouri Balance of State Continuum of Care (MO BoS CoC) to streamline and improve the Coordinated Entry System and to expand access to the CES in the 101 counties that compose the CoC. This position is a remote position – but does require Missouri Residency.
ESSENTIAL JOB FUNCTIONS
Program Management and Oversight
Provide guidance and HMIS expertise for Coordinated Entry (CE) operations within all 10 regions of the Missouri BoS CoC; this includes reporting, monitoring, and training for data entry and may also include generation of Prioritization List(s)
Collaborate with regional leads involved in Coordinated Entry as well as with funders, local city governments, law enforcement, and the surrounding community
Help develop and review policies and procedures regarding CE in the MO BoS CoC
Identity and monitor performance goals for the Coordinated Entry project; work with CE project personnel to ensure that all internal and external performance goals are being met
Identify continuum-wide CE training needs and ensure proper training is provided consistently for data entry and HMIS use across the CoC CE Service Coordination and Community Outreach
Attend CE regional meetings to answer questions and concerns, conduct reviews of current HMIS procedures, and recommend adjustments as needed
Assist regional list holders with maintaining the centralized housing placement list, which uses a prioritization tool to prioritize clients for PSH or RRH based on need
Proactively help to establish community-wide referral networks for outreach, mental health, healthcare, benefits, and other supportive services for program participants
Educate, network, and represent HMIS CE activities with/to local agencies and stakeholders
Respond to community requests for information and facilitate trainings/presentations as needed
Monitor and analyze complaints and unusual occurrence data within HMIS to identify patterns reflecting system failures; recommend corrective remedies, as applicable
Participate as a member of various committees and/or community groups within the homeless services Continuum of Care
Perform other duties as assigned Data and Evaluation
Measure CE progress toward established outcomes
Analyze Homeless Management Information System (HMIS) aggregate data
Create project performance benchmarks and review data against benchmarks
Create and publish CE project progress reports and program-level reports
Enhance quality assurance procedures for data collection/tracking
MINIMUM QUALIFICATIONS AND REQUIREMENTS
Experience and Education
Bachelor’s Degree from an accredited college or university or equivalent related experience or training (i.e., social work, public health, public administration, counseling)
Three years of related experience, such as homeless management information system (HMIS) use, database-related experience, providing technical support/troubleshooting to users or customers, training, or providing homeless services Required Background/Knowledge
Knowledge of basic office equipment and technology; excellent computer skills
Database software
Strong working knowledge of Microsoft Office (Word, Excel, Outlook, etc.)
Project management principles Preferred Background/Knowledge
Experience in HMIS software, especially with Wellsky/Community Services, formerly ServicePoint • Cooperatively or independently create training and procedural manuals or guidelines Demonstrated Skills
Attention to detail and accuracy
Understanding of how to define problems, collect data, establish facts, and draw valid conclusions
Effectively present information and respond to questions from partner agencies, end users, governmental entities, and community stakeholders
Provide technical support to individuals with varying levels of technical knowledge
Understand the evolving role of data and its importance to efforts to end social problems
Regular, ongoing collaboration in project teams, including with remote staff
Cooperatively or independently author training and procedural materials or guidelines
Ability to learn quickly, handle multiple tasks simultaneously, anticipate and meet established deadlines and regularly produce high quality work products in a deadline-driven environment
Ability to work effectively and professionally with people from diverse backgrounds and cultures
Proficient use of inter- and intra-office communication tools such as email, video conferencing, teleconferencing, and similar tools
Team player and collaborator with a positive attitude Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions.
Standing – Approximately less than 1/3 of on-the-job time
Walking – Approximately less than 1/3 of on-the-job time
Sitting – Approximately greater than 2/3 of on-the-job time
Reaching with hands and arms – Approximately between 1/3 and 2/3 of on-the-job time
Stooping, kneeling, crouching, or crawling – Approximately less than 1/3 of on-the-job time
Talking or hearing – Approximately greater than 2/3 of on-the-job time
Weight lifted/force exerted – An average of approximately up to 10 pounds, non-continuously
Physical requirements listed are primarily applied to ability to lift and move paper supply, files, etc.
Vision – Close vision (clear vision at 20 inches or less)
Driving – Approximately less than 1/3 of on-the-job time Other Requirements
A valid driver’s license and proof of current automobile insurance
Proof of COVID vaccination (must be fully vaccinated according to the CDC definition)
Must have internet access
Must live in Missouri Travel/Work Schedule
Occasional out-of-state travel for professional conferences/training (generally less than one week for each occurrence)
May require frequent local and in-state travel for community meetings, trainings, or other project support
Schedule may fluctuate based on workload
Direct and necessary expenses related to required job-related activities are eligible for reimbursement. The incumbent is responsible for the timely request and submission of complete and accurate reimbursement documentation and form(s). Refer to the Personnel Policies & Practices for full guidelines.
Ak - HMIS Manager
Under the direction of the HMIS Director, the HMIS Manager, will supervise System Administrators with the responsibility to ensure delivery of high quality HMIS administration. This position requires the candidate to reside in Alaska.
ESSENTIAL JOB FUNCTIONS
Function as a liaison between ICA, partner agencies, state and local funders, Continuums of Care, and software vendor to facilitate effective collaboration and resolve issues affecting the HMIS
Assist with outreach and professional relationship development with agencies, businesses, and individuals to expand the use and effectiveness of the HMIS
Coach, mentor, and supervise System Administrators
Provide onboarding and administrative oversight for System Administrators: orientation, timesheets, reimbursement, leave and travel requests, etc.
Delegate, oversee, and prioritize the work of System Administrators
Conduct 90-day and 12-month performance reviews; follow-up, as needed
Coordinate with HMIS Director on personnel assignments and salary changes
Conduct regular check-in meetings with System Administrators; ensure opportunities for learning engagement and job growth
Maintain knowledge of homeless assistance programs and related initiatives
Manage and oversee system administration
Manage Helpdesk: provide staff training and audit cases to ensure timely and accurate responses for end users
Oversee external trainings and materials, including the New User training process
Oversee other system administration tasks to ensure that they are performed accurately, efficiently, and in compliance with HMIS Data Standards
Manage and resolve internal and external conflicts, challenges, and concerns to ensure success within region, escalating issues to the HMIS Director, as needed
Facilitate coordination between System Administration and Reporting Evaluation Teams
Serve as a member of the ICA Management Team
Participate in Management Team, Director-Manager, and other meetings to plan, coordinate, and prioritize the work of ICA
Provide input on and ensure compliance with organizational policies and practices
Foster a culture that values the experience, knowledge, and perspective of each team member
Lead, oversee, or facilitate local team and/or ICA network-wide projects and meetings
Maintain knowledge of homeless assistance programs and related initiatives
MINIMUM QUALIFICATIONS AND REQUIREMENTS
Experience and Education
Bachelor’s degree from an accredited four-year college or university or combined equivalent of education and experience
Minimum of four years paid experience in a position with a high degree of independence and responsibility
Required Background/Knowledge
Strong working knowledge of Microsoft Office Suite (Word, Excel, Outlook, etc.)
Working knowledge of relationship, associative, and conditional logic database structures
Project management experience
Proficient use of inter- and intra-office communication tools such as email, video conferencing, teleconferencing, GoToMeeting, and similar tools
Preferred Background/Knowledge
Experience in conflict management and resolution
Experience with coaching/helping others develop skills
HMIS-related project management
Budget development and management
Demonstrated Skills
Strong analytical, decision-making, problem-solving, organization, and time management skills
Self-motivated with initiative and ability to work independently
Attention to detail and accuracy
Ability to proactively support process improvement and related tasks, such as documentation, information gathering, and quality assurance
Understanding of how to define problems, identify/refine data points that are relevant to producing meaningful reports, and apply logic that results in valid, quantifiable results
Regular, ongoing collaboration in project teams, including with remote staff
Ability to manage multiple tasks simultaneously, anticipate, meet established deadlines, and regularly produce high quality work products in a deadline-drive environment
Ability to work effectively and professionally with people from diverse backgrounds and cultures
Team player and collaborator with a positive attitude
Physical Requirements - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions.
Standing – Approximately less than 1/3 of on-the-job time
Walking – Approximately less than 1/3 of on-the-job time
Sitting – Approximately greater than 2/3 of on-the-job time
Reaching with hands and arms – Approximately between 1/3 and 2/3 of on-the-job time
Stooping, kneeling, crouching, or crawling – Approximately less than 1/3 of on-the-job time
Talking or hearing – Approximately greater than 2/3 of on-the-job time
Weight lifted/force exerted – An average of approximately up to 10 pounds, non-continuously
Physical requirements listed are primarily applied to ability to lift and move paper supply, files, etc.
Vision – Close vision (clear vision at 20 inches or less)
Driving – Approximately less than 1/3 of on-the-job time
Other Requirements
A valid driver’s license and proof of current automobile insurance
Proof of COVID vaccination (must be fully vaccinated according to the CDC definition)
Must have internet access
Must live in Alaska
Travel/Work Schedule
Out-of-state travel for professional conferences, training, or presentations (generally less than one week for each occurrence)
Schedule may fluctuate based on workload
Expense Reimbursement
Direct and necessary expenses related to required job-related activities are eligible for reimbursement.
The incumbent is responsible for the timely request and submission of complete and accurate reimbursement documentation and form(s). Refer to the Personnel Policies & Practices for full guidelines.
This position requires the candidate to reside in Alaska.
Ak - Report Specialist
Under the direction of the HMIS Manager, and in cooperation with other ICA team members, the Report Specialist is responsible for creating and maintain report templates and data visualization tools for use by ICA, HMIS stakeholders, and the broader community.
ESSENTIAL JOB FUNCTIONS
Create and maintain front-end development of report templates and custom reports for use by ICA, HMIS stakeholders, and the broader community
Respond to requests for custom reporting
Ensure compliance with federal and state data standards
Collaborate with the project team, ICA colleagues, and external stakeholders on report design, development, quality assurance, delivery and support
Support HMIS data quality assurance and required reporting for federally and state funded partners and programs, i.e. PIT and HIC; ESG/CAPER; LSA Project; CoC APR/CAPER; HOPWA, PATH, SSVF; and others
Engage in all portions of report delivery, including quality assurance and user acceptability testing, statement of work development, and assigned project management, as applicable
Develop and refine report training materials for HMIS end users
Assist in Helpdesk user escalation support, triage, and analytics, especially related to reports
Maintain proficient working knowledge of HUD HMIS guidelines and regulations
Perform other duties as assigned
MINIMUM QUALIFICATIONS AND REQUIREMENTS
Experience and Education
Bachelor’s degree from an accredited four-year college or university or equivalent experience or training (i.e. information systems management, statistics, social sciences)
Minimum of two years paid experience in a position with a high degree of independence and responsibility
Required Background/Knowledge
SAP BusinessObjects Web Intelligence (2010 version)
MS Access (or equivalent) database experience including query building, table linking, form and report design, VBA and macros
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.)
Relational, associative, and conditional logic database structures
Project management principles
Proficient use of inter- and intra-office communication tools such as email, video conferencing, teleconferencing, GoToMeeting, and similar tools
Preferred Background/Knowledge
Data visualization and dashboard software (i.e., Tableau, Qlik)
Statistical Analysis software (SPSS, STATA, Matlab, R)
Experience in HMIS software, especially with Wellsky/ServicePoint
Two years paid experience in the social services sector and/or with QA
Proficient use of inter- and intra-office communication tools such as email, video conferencing, teleconferencing, GoToMeeting, and similar tools
Demonstrated Skills
Strong analytical, decision-making, problem-solving, organization, and time-management skills
Self-motivated with ability to work independently
Attention to detail and accuracy
Ability to support process improvement and related tasks, such as documentation, information gathering, and quality assurance
Understanding of how to define problems, identify/refine data points that are relevant to producing meaningful reports, and apply logic that results in valid, quantifiable results
Regular, ongoing collaboration in project teams, including with remote staff
Cooperatively or independently author training and procedural manuals or guidelines
Ability to work effectively and professional with people from diverse backgrounds
Ability to learn quickly, handle multiple tasks simultaneously, anticipate and meet established deadlines, and regularly produce high-quality work products in a deadline-drive environment
Team player and collaborator with a positive attitude
Physical Requirements - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to successfully perform the essential functions.
Standing – Approximately less than 1/3 of on-the-job time
Walking – Approximately less than 1/3 of on-the-job time
Sitting – Approximately greater than 2/3 of on-the-job time
Reaching with hands and arms – Approximately between 1/3 and 2/3 of on-the-job time
Stooping, kneeling, crouching, or crawling – Approximately less than 1/3 of on-the-job time
Talking or hearing – Approximately greater than 2/3 of on-the-job time
Weight lifted/force exerted – An average of approximately up to 10 pounds, non-continuously
Physical requirements listed are primarily applied to ability to lift and move paper supply, files, etc.
Vision – Close vision (clear vision at 20 inches or less)
Driving – Approximately less than 1/3 of on-the-job time
Other Requirements
A valid driver’s license and proof of current automobile insurance
Proof of COVID vaccination (must be fully vaccinated according to the CDC definition)
Must have internet access
Travel/Work Schedule
Occasional out-of-state travel for professional conferences, training, or presentations (generally less than one week for each occurrence)
Occasional local or in-state travel for community presentations or onsite implementation support
Schedule may fluctuate based on workload
Expense Reimbursement
Direct and necessary expenses related to required job-related activities are eligible for reimbursement.
The incumbent is responsible for the timely request and submission of complete and accurate
reimbursement documentation and form(s). Refer to the Personnel Policies & Practices for full
guidelines.
This position is 100% remote.