Missouri - HMIS Manager

Job Title: HMIS Manager – St. Joseph CoC Reports to: HMIS Manager

Job Class: HMIS Administration

Status: Full Time, Exempt Location: Missouri

POSITION SUMMARY

The Institute for Community Alliances (ICA) is nonprofit organization and a national leader in the administration of Homeless Management Information Systems (HMIS). ICA has administered Missouri's multi-CoC Implementation since 2014, which the St. Joseph Continuum of Care joined in 2020. The HMIS is a web-based database used by over 100 organizations across the state, such as emergency shelters and housing providers, to collect data on households experiencing or at risk of homelessness. HMIS is used to report to funders, evaluate and inform community- and state-wide responses to homelessness, connect people experiencing homelessness with housing and services, and support research and advocacy efforts.

Under the direction of the HMIS Director, the HMIS Manager acts as a liaison between ICA and Continuum of Care leadership in the St. Joseph CoC and provides system administrator support for their HMIS-enrolled agencies. This includes helping users enter high quality data that can be used for a variety of purposes: reporting to funders, evaluating, and informing community- and state-wide responses to homelessness, connecting people experiencing homelessness with housing and services, and supporting research and advocacy efforts.

The ideal candidate for this position is a highly organized, collaborative, and strategic thinker. They can prioritize work in the face of competing demands and can help others do what they do best. They are a confident presenter and facilitator in both internal and external professional settings. They have strong emotional intelligence and can represent their team externally and represent our partners’ needs internally. The successful candidate will develop a deep understanding of the state of homelessness and housing in their assigned regions and help regional leadership make meaning of HMIS data in an accessible way. They are a detail-oriented, self-guided professional with experience using and helping others use technology. They enjoy and excel at solving logical problems, thrive on helping others do their job, and understand how data can serve to end homelessness. You do not need to be a programmer or an IT expert to be successful in this role – most of our staff are former HMIS users, have a background in teaching/training, and/or have held technical support-related roles in past jobs.

This position requires residency in or within commuting distance of St. Joseph, MO.

To Be Considered: A cover letter and resume must be submitted no later than July 4, 2025.

ESSENTIAL JOB FUNCTIONS

Project Management

• Develop and maintain knowledge of homeless assistance programs and related initiatives

• Act as a primary liaison between ICA and the St. Joseph Continuum of Care

• Foster a data-driven culture by promoting the usability of data locally and highlighting trends and issues with the quality of the data

• Be responsive to the St. Joseph Continuum of Care to assess ways that Continuum-level data can be used to drive strategic planning and policy decisions

• Listen to the needs of end users and programs, assessing ways HMIS can be most useful and effective for end users

• Lead, participate in, or facilitate Continuum of Care and/or ICA MO-WY meetings and workgroups

• Participate as a member of the MO-WY ICA Management Team

• Other duties as assigned

System Administration

• Set up organizations, programs, and users in the HMIS database, ensuring they can enter the data they need to report to funders and/or refer households to shelter, housing, and services

• Proactively monitor how projects are set up in the system for accuracy as project details can change with funding cycles

• Proactively provide data quality assurance for annual required reporting for federal, state, and locally funded partners and programs, i.e., PIT and HIC; ESG/CAPER; LSA; SPM; CoC APR/CAPER; HOPWA, PATH, SSVF; others

• Respond to Help Desk tickets

• Other duties as assigned

Training and End User Support

• Provide a warm introduction and orientation to the St. Joseph CoC’s HMIS for newly enrolled projects and clarify expectations of participation to ensure quality data and compliance

• Provide ongoing technical support and training to ensure quality data and compliance, including on- site visits to direct service providers

• Support and coach database end users to meet training requirements, providing support via phone, virtual office hours, helpdesk, email, and onsite with agency

• Other duties as assigned

MINIMAL QUALIFICATIONS AN REQUIREMENTS

Experience and Education

• Bachelor’s degree from an accredited four-year college or university, or equivalent experience or training (i.e., information systems management, statistics, social sciences)

• One to three years of technical, project-based experience or training

• Minimum of two years paid experience in a position with a high degree of responsibility

Required Background/Knowledge

• Knowledge of basic office equipment and technology; excellent computer skills

• Database software

• Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, etc.)

• Project management principles

• Proficient use of inter- and intra-office communication tools such as email, video conferencing, teleconferencing, Teams, and similar tools

Preferred Background/Knowledge

• Experience in HMIS software, especially with Wellsky/ServicePoint

Demonstrated Skills

• Understand the evolving role of data and its importance to efforts to end social problems

• Understanding how to define problems, collect data, establish facts, and draw valid conclusions

• Ability to proactively support process improvement and related tasks, such as documentation, information gathering, and quality assurance

• Regular, ongoing collaboration in project teams, including with remote staff

• Cooperatively or independently author training and procedural manuals or guidelines

• Can present and conduct trainings to small and large audiences, virtually and in-person

• Can represent and advocate for the needs of external partners while maintaining boundaries

• Self-motivated with initiative

• Attention to detail and accuracy

• Ability to anticipate and meet established deadlines and regularly produce high quality work products in a deadline-driven environment

• Ability to work effectively and professionally with people from diverse backgrounds and cultures

• Provide technicalsupport to individuals with varying levels of technical knowledge

• Effectively present information and respond to questions from partner agencies, end users, governmental entities, and community stakeholders

• Ability to learn quickly, handle multiple tasks simultaneously, anticipate and meet established deadlines, and regularly produce high quality work products in a deadline-driven environment

• Team player and collaborator with a positive attitude

Physical Requirements

• Standing – Approximately less than 1/3 of on-the-job time

• Walking – Approximately less than 1/3 of on-the-job time

• Sitting – Approximately greater than 2/3 of on-the-job time

• Reaching with hands and arms – Approximately between 1/3 and 2/3 of on-the-job time

• Stooping, kneeling, crouching, or crawling – Approximately less than 1/3 of on-the-job time

• Talking or hearing – Approximately greater than 2/3 of on-the-job time

• Weight lifted/force exerted – An average of approximately up to 10 pounds, non-continuously

• Physical requirements listed are primarily applied to ability to lift and move paper supply, files, etc.

• Vision – Close vision (clear vision at 20 inches or less)

• Driving – Approximately less than 1/3 of on-the-job time

Other Requirements

• A valid driver’s license and proof of current automobile registration and insurance

• Proof of COVID vaccination (Must be fully vaccinated in accordance with the CDC definition)

• Internet access

Expense Reimbursement

• Direct and necessary expenses related to required job-related activities are eligible for reimbursement. The incumbent is responsible for the timely request and submission of complete and accurate reimbursement documentation and form(s). Refer to the Personnel Policies & Practices for full guidelines.