River Valleys CoC / Southwest Minnesota CoC - System Improvement Manager - Southwest MN CoC

Project Team: River Valleys/Southwest MN Continuum of Care
Reports to: CoC Director, Southwest MN Continuum of Care
Supervisory responsibility: No
Primary Office Location: Personal residence within Southwest MN CoC region
Hours: Standard business hours, with occasional deviation (<20 times per year)
Status: Full Time, Exempt
Hiring range: $55,000 - $65,000 annual
Position range: $55,000 - $85,000 annual

Position Summary

The System Improvement Manager leads Southwest MN CoC efforts to develop and sustain a high-performing, coordinated homelessness response system that improves access to housing and services and supports people experiencing homelessness in achieving their goals. The position strengthens partner and subgrantee performance by providing training and technical assistance, monitoring program outcomes and compliance, recruiting and preparing agencies to submit competitive funding applications, managing grant and subgrantee partnerships, and overseeing the Housing Navigator program. Working closely with the CoC Director, other CoC staff, and CoC Board committees and workgroups, the System Improvement Manager aligns Coordinated Entry (CES) operations, provider practices, data-informed quality improvement, new project applications, and system policies across the region.

Essential Functions

Program Monitoring, Quality Assurance and Compliance (30%)

• Develop, implement, and document ongoing monitoring practices and detailed operational tools.

• Conduct annual or periodic on-site and desk monitoring of CoC-funded recipients and subrecipients to ensure compliance with HUD Interim Rules (24 CFR Part 578), local policies, and grant agreements.

• Conduct periodic monitoring of non-CoC funded to ensure compliance with CoC policy.

• Draft monitoring reports, issue findings or areas of concern, and oversee corrective action plans for non-compliant providers.

Training and Technical Assistance (30%)

• Develop and deliver training curricula, workshops, and communities of practice for CoC providers, CoC project applicants, CES partner agencies, and stakeholders.

• Coordinate annual CoC training plans and maintain provider resource catalogs.

• Provide technical assistance on evidence-based practices and HUD CoC requirements.

• Assist project applicants in local competition process to develop and submit funding applications that meet HUD and CoC expectations.

System Design and Improvement (20%)

• Coordinate CES partners to implement region-wide affirmative marketing, access, and prioritization policies, particularly in rural areas.

• Proactively evaluate CES changes and seek external partnerships to improve overall housing outcomes.

• Review and analyze database reports from CES (HMIS and non-HMIS) to inform partners and target improvements.

Collaboration, Stakeholder Engagement and Partner Support (15%)

• Collaborate with CES partners, local government, schools, mental health providers, and others to strengthen community partnerships for housing problem solving.

• Identify funding needs for CES and response system support in coordination with leadership and committees.

• Serve as back-up for CE referral management during staff absences.

• Staff relevant committees and working groups for system improvement.

Other duties as assigned

Qualifications & Skills

Experience

• Personal or professional experience within a homelessness response system, especially in Minnesota

• Planning and implementing new initiatives or processes with partners

• Managing grant-funded programs and subgrantee partnerships, particularly those with federal funding

• Delivering training and technical assistance, including support for project funding applications

• Building community partnerships and supporting committees or workgroups

• Bachelor’s degree or minimum three years of progressive experience in social work, education, non-profit customer service, grant management, or a related field

Technical Skills

• Proficiency with online databases, web conferencing, and grant application systems; HMIS experience highly preferred

• Analyzing data to assess outcomes and identify improvement areas

• Applying funder requirements, local policies, and grant agreements to compliance monitoring and corrective actions

• Developing monitoring tools, reports, training materials, and operational procedures; track spending and in-kind match documentation

Core Competencies

• Communicates clearly and builds rapport across diverse cultural and economic backgrounds

• Proactively organizes time, tasks, and documentation to meet deadlines

• Centers partner input and equitable housing access in system improvement, particularly in rural communities

• Self-motivated; positively motivates staff and partners to solve problems, grow, and adapt to change

• Turns complex requirements into practical, manageable steps

• Committed to evidence-based practices and continuous quality improvement

Physical Requirements

• Standing – Approximately less than 1/3 of on-the-job time

• Walking – Approximately less than 1/3 of on-the-job time

• Sitting – Approximately greater than 2/3 of on-the-job time

• Reaching with hands and arms – Approximately between 1/3 and 2/3 of on-the-job time

• Stooping, kneeling, crouching, or crawling – Approximately less than 1/3 of on-the-jobtime

• Talking or hearing – Approximately greater than 2/3 of on-the-job time

• Weight lifted/force exerted – An average of approximately up to 10 pounds, non-continuously, Physical requirements listed are primarily applied to ability to lift and move paper supply, files, etc.

• Vision – Close vision (clear vision at 20 inches or less)

• Driving – Approximately less than 1/3 of on-the-job time

Other Requirements

• A valid driver’s license and proof of current automobile insurance

•  Reliable, non-public internet access

• Dedicated workspace in residence to safely complete tasks and store equipment

Travel/Work Schedule

• Occasional travel within the 20-county CoC region

• Occasional in-state and out-of-state travel for professional conferences/training (less than one week for each occurrence)

How to Apply

To apply for this position, upload two items: 1) your résumé and 2) a short letter describing why you are interested in this position to support Southwest Minnesota homelessness response efforts. Incomplete applications will not be considered. Initial application reviews will begin November 23, and interviews will begin December 1, 2026.