Frequently Asked Questions
What exactly does ICA do?
In Iowa, ICA serves as the HMIS Lead Agency for the majority of the state. This means that ICA is responsible for managing the HMIS and DVIMS databases to ensure that the data that is submitted is as accurate as possible. The HMIS Lead is also responsible for submitting federal reports out of the databases as is required. These federal reports are key not only for receiving and maintaining grants, but also for analyzing the efficacy of the homeless response system.
who do i contact…
If i need Help with hmis and dvims training?
The training team! They can help walk you through any questions you have while you’re going through the New User Training process. If you need to request training, please fill out the appropriate form on our Training Information page.
If I need to set up a new project in hmis or dvims?
Firstly, you’ll want to complete a New HMIS Project Request form (regardless of whether you’re in HMIS or DVIMS). This project request form has a lot of fields, so if any don’t apply to your project, just leave them blank!
Then, one of the System Administrators will be able to create the project and follow up with any additional questions if necessary.
If I need help with data corrections in HMIS or DVIMS?
Email our helpdesk at support@icalliances.org! This will allow our staff to give you assistance as quickly as possible. Usually you will hear back from one of our system administrators, but all ICA staff can help with data corrections!
If I find a duplicate client record?
First, double-check that the duplicate client records can be merged - in HMIS, make sure that the ‘lock’ status is the same for each client record. Then, send an e-mail to our helpdesk at support@icalliances.org with a list of all the client IDs that need to be merged. You can fill out this form if it’s helpful to keep the IDs organized; otherwise feel free to just send the list in an email!
If I need help with something else that’s HMIS or DVIMS related?
If you have a question or need clarification that’s not otherwise addressed here, please email our helpdesk at support@icalliances.org! This will allow us to quickly assess which staff member can best address your inquiry!
What assessment do I administer?
It can be difficult to figure out which assessments you need to administer and when, especially if you’re a new case manager! Utilize this assessment flowchart to help you navigate this! If you still have questions, please reach out to your coordinated entry team member!